Effective Date:
| Data Category | Examples | Purpose | Retention |
|---|---|---|---|
| Contact Details | Name, phone, email, address | Respond to enquiries, schedule jobs, confirmations | As long as needed for services or as required by law |
| Service Information | Property type, pest issue, booking notes | Quoting, service delivery, follow-ups | Customer relationship + statutory periods |
| Usage / Analytics | IP, browser, pages viewed, device | Improve site performance and experience | Per tool policy or until anonymised |
| Marketing Preferences | Consent status, campaign interactions | Relevant updates/offers (if opted-in) | Until withdrawn or opted-out |
Personal Information: When you contact us, book a service, or fill out a form, we may collect your full name, phone number, email address, residential or business address, and service-related details (e.g., type of pest issue, property type).
Automatically Collected Information: When you visit our website, we may automatically collect your IP address and browser type, date/time/duration of visit, pages viewed, referring website, device type and operating system. We may use cookies and analytics tools (such as Google Analytics) to understand user behavior and improve our services.
We will only use your personal information for the purposes for which it was collected, unless we reasonably believe it is related or required by law.
We do not sell, rent, or trade your personal data. We may share your information only with trusted third-party service providers (e.g., website hosting, analytics, or communication tools) who assist in business operations, when required by law, or to protect our rights, property, or the safety of our staff or customers. All third-party providers are required to handle your data in accordance with applicable privacy laws.
Our website may use cookies to enhance your browsing experience—remembering preferences and measuring traffic/performance. You can disable cookies in your browser settings; some features may not function properly without them. Learn more in our Cookies Policy.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is completely secure.
You have the right to request access to personal information we hold about you and to ask for correction of any inaccurate, incomplete, or outdated information. To exercise these rights, please contact us using the details below.
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites. We encourage you to read their privacy statements.
We may update this Privacy Policy from time to time to reflect business or legal changes. Updates will be posted on this page with a revised effective date.